Faq's

Frequently Asked Questions

Split Systems

In most cases, the thermostat isn’t the issue. Around 90% of the time, the real problem lies in the indoor control board or internal connectivity faults within the unit. Before replacing anything, try changing the batteries in your thermostat. If that doesn’t resolve the issue, it’s best to have one of SRA Aircon’s certified technicians perform a full diagnostic check to pinpoint the cause and recommend the right fix.

Strange noises like rattling, buzzing, or humming are usually signs of wear and tear, such as loose parts, worn bearings, or motor imbalances. While the system might still operate for a while, these issues can lead to bigger problems if left unchecked. Our technicians can inspect the unit, identify the source of the noise, and carry out repairs to prevent further damage and keep your system running smoothly.

There are several possible causes for reduced performance — including clogged air filters, dirty coils, or even a refrigerant leak. Over time, these issues can build up and affect your unit’s efficiency. The best course of action is to book a comprehensive service check, where our technician will assess the system and restore it to optimal performance.

If your system is no longer cooling, the most common culprits are blocked filters or low refrigerant levels in the compressor. These issues reduce airflow and cooling capacity. A technician from SRA Aircon can inspect your system, identify the exact cause, and carry out the necessary repairs or re-gassing to get your air conditioner working again efficiently.

Evaporative Cooler

In most cases — around 90% — the thermostat isn’t the cause. The issue is more likely related to the circuit board inside the cooler, which may be experiencing connectivity faults or electrical failures. For an accurate diagnosis and the right solution, we recommend having an SRA Aircon technician inspect the system.

Unusual sounds like grinding, knocking, or buzzing are usually signs of wear and tear, such as loose parts, worn bearings, or unbalanced fans. These problems can worsen over time if left unaddressed. To avoid further damage, it’s best to have our team carry out a thorough inspection and service.

Core Values

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For us, customer care isn’t just a catchy tagline. It’s the core of what we do, every day. Our values are designed with your experience in mind, helping us to provide better service to homeowners.

Comfort

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Reputation

Experience

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